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یہ رہا آپ کے Grocery Store “TestWest” کے لیے مکمل، واضح اور پروفیشنل Return & Refund Policy Page Content — آپ اسے اپنی ویب سائٹ پر “Return & Refund Policy” پیج کے طور پر لگا سکتے ہیں۔
Return & Refund Policy – TestWest Grocery Store
Last Updated: October 2025
At TestWest, we always aim to provide you with fresh, high-quality grocery products. However, if you are not completely satisfied with your purchase, our return and refund policy is here to help.
1. Return Eligibility
We accept returns only if:
- You received a wrong, damaged, or expired product.
- The item is unused, unopened, and in its original packaging.
- The return request is made within 48 hours of delivery.
❗ Note: Perishable items such as fruits, vegetables, dairy products, frozen foods, or items marked as “non-returnable” cannot be returned unless damaged or expired at the time of delivery.
2. Return Process
To initiate a return:
- Contact us at abdulrahman@gmail.com or call +91 9429033344 within 48 hours of receiving your order.
- Provide your order number, product details, and a clear photo of the item (if damaged or incorrect).
- Our support team will verify and arrange for return pickup or guide you for next steps.
3. Refund Process
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days.
Refunds will be made:
- To the original payment method (for online payments).
- As a store credit or coupon (for cash on delivery orders).
4. Cancellation Policy
- Orders can be cancelled before dispatch by contacting our support team.
- Once the order has been shipped, it cannot be cancelled.
5. Non-Refundable Items
We do not accept returns or refunds for:
- Perishable groceries (fruits, vegetables, dairy, bakery, etc.)
- Items bought on sale or special promotion
- Products damaged after delivery due to customer mishandling
6. Contact Us
For any return or refund-related queries, please contact us:
📧 Email: abdulrahman@gmail.com
📞 Phone: +91 9429033344
🏠 Address: Navin Nagar, Navsari, Gujarat, India
7. Policy Updates
We may revise this Return & Refund Policy from time to time. The updated version will always be available on our website.
By shopping with TestWest, you agree to this Return & Refund Policy.
کیا آپ چاہیں گی کہ میں اگلا پیج “Terms & Conditions” بھی اسی انداز میں لکھ دوں تاکہ آپ کی ویب سائٹ کے تینوں لیگل پیجز مکمل ہو جائیں؟